Recent Why SERVPRO Posts

Customer Satisfaction After Successful Mold Remediation

5/20/2021 (Permalink)

A couple weeks ago, SERVPRO of Greenwich was contacted by a homeowner who suspected that they had mold in their house.  After a mold test confirmed their suspicions, we sent technicians to remediate the damage.  

We found mold throughout the customer’s basement.  Spores had grown inside the walls and behind some of the appliances.  We removed any visible mold, and then sprayed antibacterial solution to ensure that no mold would grow back in the affected area. After the job was done, the customer took some time to write us to let us know how we did:

“Hi Emilio--  Writing to let you know that there were NO mold spores detected in the most recent air sample test in the basement...  THANK YOU for a job well done!!”

- Debbie M.


We have the skilled technicians and specialized equipment needed for your residential fire damage remediation needs.  That’s why SERVPRO of Greenwich should be your first call. Contact us at 203.324.1642 for assistance.

How Much Mold Does SERVPRO of Greenwich Remove?

3/25/2021 (Permalink)

When you positively identify that you have mold in your home or business, you will probably be motivated to get the issue fixed as soon as possible. There are many companies who offer mold remediation services.  But choosing the right one is important.  It can mean the difference between a good and bad job being done.

First of all, you need to understand that mold is natural, and occurs in small amounts in many environments. The issue is caused when conditions are optimal, and the amount of mold grows rapidly and abundantly. Beware of companies that say that they will remove 100% of mold spores in your home or business, as this is impossible. 

SERVPRO of Greenwich does not guarantee complete elimination of spores, but rather returns the level to one that is acceptable and safe for humans.SERVPRO uses remediation methods that are tailored to the unique situation, such as type of surface and environment.  A step that SERVPRO of Greenwich takes is identifying and correcting a moisture issue that may be causing mold growth.

Next, we remove any porous material that is affected and replace it with brand new material, such as drywall.  Any non-porous surface that can be salvaged is cleaned with safe solutions that eliminate excess mold spores.  Any structural damage that has occurred due to mold is corrected as well.

We have the skilled technicians and specialized equipment needed for your commercial or residential mold remediation needs.  That’s why SERVPRO of Greenwich should be your first call. Contact us at 203.324.1642 for assistance.

Response Time Is A Must

3/24/2021 (Permalink)

Picture this: You have just suffered major water damage at your home or business.  The water that poured out stemmed from a burst pipe, which you have just had fixed.  Now that the leak is solved, you need to deal with the standing water that is affecting one or more floors in your structure.  The longer the water sits, the more damage it is doing, by soaking into walls, the frame, floors, and furniture. In this scenario, the sooner the water is removed, the better.

SERVPRO of Greenwich prides itself on our response time.  We achieve this in two ways

First, our phone lines are open 24/7. No matter what time disaster strikes, we will be available to talk to you.

Second, we have strategically located our office and warehouse centrally in Fairfield County, so that our time to be on scene is short. Once our technicians have mobilized, we can be anywhere in the county in 20 minutes.

We have the skilled technicians and specialized equipment needed for your commercial or residential disaster recovery needs.  And we’ll be on scene fast! That’s why SERVPRO of Greenwich should be your first call. Contact us at 203.324.1642 for assistance.

What Is Ozone?

3/24/2021 (Permalink)

And why does SERVPRO of Greenwich use it?

If you are like most people, you have heard of ozone when it is mentioned in conversations about global warming and climate change.  The ozone layer around the planet absorbs most of the UV rays that the sun emits.  But it has other uses closer to home, and SERVPRO of Greenwich utilizes it in some fire damage restorations.

After a fire, there will always be smoke and soot smells that are just as much a part of the overall damage, beyond any structural damage the flames have caused.  We need to get rid of these smells to successfully remediate fire damage.  Ozone is naturally produced in the environment, and naturally works to eliminate odors outdoors.  With three oxygen atoms in each molecule, rather than the two oxygen atoms in the air we breathe, ozone is unstable, so the extra oxygen atom can detach and grab onto odor polluting molecules to change their molecular composition. 

So SERVPRO uses it to eliminate odors indoors, where ozone levels are much lower than outside. We use machines that emit ozone that works just like it does in nature. It seeks out odor-causing molecules and eliminates them.

We have the skilled technicians and specialized equipment needed for your commercial or residential odor elimination needs.  That’s why SERVPRO of Greenwich should be your first call. Contact us at 203.324.1642 for assistance.

We Can Handle Disasters Of Any Size

3/22/2021 (Permalink)

SERVPRO of Greenwich has been helping the Fairfield County community with damage remediation for over 35 years.  We have handled small apartment cleanings, medium water damage in office buildings, and even cleaned the Stamford mall after a fire damage.

We are part of the SERVPRO Commercial Large Loss Division, which means that we are certified to remediate even the biggest and worst disasters.  We have even traveled to areas like Florida and South Carolina to assist other SERVPRO franchises with major storm damage. We have a complete array of disaster remediation equipment, and our technicians are trained and certified in the latest restoration methods.

Rest assured that whatever damage you have suffered, we are more than capable of restoring your property.  We have the skilled technicians and specialized equipment needed for your damage remediation needs.  That’s why SERVPRO of Greenwich should be your first call. Contact us at 203.324.1642 for assistance.

Minimize Restaurant Interruption With SERVPRO of Greenwich!

2/3/2021 (Permalink)

Let us do what WE do best, so you can get back to doing what YOU do best!

We know that small businesses are the backbone of the local economy, and restaurants absolutely fall into that category.  We also know that restaurants have been among the hardest hit amidst the pandemic.  And this is without a customer or employee actually being sick.

But what if you do have a confirmed case in your restaurant?

Let SERVPRO of Greenwich help

SERVPRO of Greenwich always adheres to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.  This means that we use safe methods to clean and sanitize surfaces to levels set forth by the CDC.

Over the past year, we have helped hundreds of homes and businesses decontaminate after a positive test has come back.  We have the experience to do the job right, giving you peace of mind.

24/7 Emergency Service

We know how scary it can be to have your doors closed, not able to provide your service to the community, and bring in revenue.  That’s why we are here for you, day and night.  We have technicians that can arrive on scene quickly, so that you are able to resume service as soon as possible.

If you need decontamination service in your restaurant, please call SERVPRO of Greenwich.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/21/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Greenwich today at 203-324-1642 for your Certified: SERVPRO Cleaned consultation. 

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

SERVPRO Of Greenwich Is Your Local Damage Restoration Team

3/24/2020 (Permalink)

The impacts of fire, water or a severe storm can rapidly cause exponential damage if the circumstance isn't dealt with rapidly.  In the event that a pipe bursts or fire has damaged your home, you can rely on SERVPRO of Greenwich to respond quickly. We are locally owned and operated, and are located close, so when you have a problem, we can be there in no time.

When you call SERVPRO of Greenwich, you reap the benefits of a local business that has the resources of a national brand.

  • Around the clock service so you never have to wait on hold
  • Technicians on site within a few hours
  • A project manager that personally handles your job, and communicates with insurance adjusters
  • Any changes that need to happen can be done quickly because of our location

But don’t let our small business approach fool you.  We operate to the highest standards set forth by the restoration industry.  We have over 30 years serving our Fairfield County community, providing disaster remediation and restoration services.

Disaster of any size can strike at any time. SERVPRO of Greenwich’s quick response time will make it "Like it never even happened."

SERVPRO Of Greenwich Helps You Prevent Losses Too

3/24/2020 (Permalink)

SERVPRO is known as the leader in the damage restoration industry.  Everyone is aware that when your home or business has water or fire damage, we will make it “like it never even happened.” But our services start way before damage strikes.

Our services begin with damage prevention and education. We do this in a few ways.

First, we are a resource for disaster prevention and preparedness.  We are constantly providing new ideas and ways that you can protect your family and business. On our social media and blog, you can find helpful things like how to create a fire escape plan and electrical safety tips.  If followed, these resources can help mitigate greater levels of damage to you and your family.

We are also active in the community.  Every year, we participate in the annual Red Cross Smoke Alarm Installathon.  We go to people’s homes and install new alarms and replace batteries. This ensures that our community is as safe as possible from fire damage.

Lastly, we provide a free service called the SERVPRO Emergency Ready Profile (ERP). Wel come out to your business and do a review of all shutoffs, emergency contacts, and important areas in the building.  In the event of an emergency, this serves as a resource to both you and us as a guide to get the damage under control as quickly as possible.

When Disaster Strikes, SERVPRO of Greenwich Is Here

3/23/2020 (Permalink)

When disaster strikes in your home with a fire, flood, or mold, SERVPRO of Greenwich understands how disruptive and emotional of a time it is. Smoke damage may have penetrated your walls and possessions. Water may have soaked into your drywall floors and ceilings. We make it our top priority to restore your home to preloss condition, and serve as both your remediation company and a resource to lead you through the stressful time.

We respond promptly, which saves you time and money in the long run.  If you have a fire, we determine which items we can restore for you. If water damage hits, we do the same things, so that as few of your items are lost. The items that we can clean will be brought to our secure warehouse, where the process will be done.  Since your belongings will come in many different shapes, sizes, and materials, we have cleaning procedures to fit each scenario. 

Dry Cleaning - For items that have light residue or odor

Wet Cleaning - For items that may have slightly more residue present

Spray and Wipe - A less invasive method, for items that are more fragile

Foam Cleaning - For items that have color that could bleed if soaked

Abrasive Cleaning - The most rugged of cleaning methods, used when the item needs a lot of cleaning.  Only performed when the items are made of materials that can withstand the procedure, such as metal or stone.

SERVPRO of Greenwich knows a home fire or flood is a hard time.  We are experts at the remediation and restoration process, which will put your mind at ease as much as possible.  Give us a call at 203.324.1642. We are available 24/7.

The Cleaning Experts At SERVPRO Of Greenwich

3/23/2020 (Permalink)

SERVPRO of Greenwich is here to help.

With the advent of the coronavirus pandemic, SERVPRO is here to help.  In addition to our water, fire, and mold services, we also offer top notch industrial cleaning services. We are certified in biohazard cleanup, and perform these types of cleanings on a regular basis.  We comply with the highest standards, and take this very seriously.

Training

SERVPRO of Greenwich provides in-depth training via classes to keep our project managers and technicians ahead of the curve with the latest cleaning methods and equipment.  This allows us to provide only the best service to our customers.

To greatly reduce the potential risk of contamination, the Center for Disease Control recommends the cleaning of surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. These are areas that are often touched many times daily, so they are the areas that we focus on. We have performed cleanings on these surfaces in homes, businesses, schools, hospitals, and retail locations.  

If your home or business needs a cleaning or disinfecting, call SERVPRO of Greenwich.  We are ready to clean and disinfect your home or business, and do so to the standards required by the CDC.  We are highly trained, and employ the best techniques and use the specialized equipment and materials to get the job done right. We have over 30 years of experience in biohazard cleanup, and will take very good care of you and your space in this unprecedented time.

The SERVPRO Of Greenwich Process Leads To Smoother Restoration

3/20/2020 (Permalink)

When your house is harmed by a fire, your top need is getting your property cleaned and fixed. By and large, this need drives homeowners and business owners to try to clean up the mess themselves. In the event that this is your plan, you should think otherwise. Many serious issues may present themselves, which can be made worse if not properly addressed the first time.  Additionally, the mess can just become worse if not cleaned by professionals like SERVPRO of Greenwich. 

Water Extraction

Stagnant water can remain as a byproduct of the firefighting process. This can affect many things, including furniture, hardware, apparel, drywall, ceilings, and floors. Water extraction must be started immediately. SERVPRO of Greenwich uses specialized equipment like wet-vacs, high-speed fans and commercial-grade dehumidifiers to extricate the water and dampness rapidly, drying the area.

Smoke Damage Remediation

The smoke harm that comes from a fire can be substantial. Actually, the smoke and soot residue can get into your walls, floors, and other porous material like fabric. When left, this residue can stay in your property for a considerable length of time, causing discoloration and foul odors. The removal of these particles requires unique equipment and techniques to effectively be removed.

Restoration And Remediation Of Personal Property

In numerous cases, those who try to finish the remediation procedure on their own will discard things that are salvageable. Try not to commit this error. Rather, let SERVPRO of Greenwich help you with this part of the remediation. Our specialists will identify the items that we can actually clean and restore.  Those items will be taken back to our facility and cleaned.

Shortened Remediation Process

If you try to remediate the damage without help, the job will take a long time and most likely will not be adequate.  SERVPRO of Greenwich will respond quickly, and remediate the damage in a timely fashion. We will return your home to preloss condition to minimize the amount of life interruption you sustain.

What To Keep In Your Emergency Car Kit

3/18/2020 (Permalink)

SERVPRO of Greenwich is energetic about crisis readiness and individual well being regardless of the circumstance. This extends beyond fire, water, and mold. You always hear about how to prepare for a disaster in your home, but do you know what you should have in your vehicle in case of an emergency? The National Safety Council suggests a variety of things to keep in your vehicle. Each vehicle ought to have a crisis supply pack in the storage compartment. Here are a few things you ought to have on hand: 

  • A spare tire and tire changing tools
  • Jumper cables
  • Multitool
  • A flashlight and extra batteries
  • A first aid kit, which should be checked for expired supplies on a regular basis 
  • Food that won't spoil 
  • Water 
  • Rain jacket 

Having these items in case of an emergency can make a huge difference.  It could make a roadside emergency more comfortable, as well as keep you safe from the elements and injury.

Pack-Out Services

3/25/2019 (Permalink)

One of the benefits that SERVPRO of Greenwich offers is our pack-out service. When disaster strikes your home or business, more often than not, you need to have your belongings stored while remediation is performed. SERVPRO of Greenwich will carefully wrap and store your items while we make it "Like it never even happened." Here we see Luis and Emilio loading up our vans with items to be stored.

All damaged possessions will be placed into two categories: those that can be saved, and those that cannot. An inventory will be created, and all damage will be documented thoroughly for any insurance claims. Then, what can be salvaged is brought to our warehouse where it is fixed and stored appropriately until you need it again at your house or business.

The Privilege Of Serving The Community

3/25/2019 (Permalink)

We feel that it is truly a privilege to serve those around us in the community. We wake up every morning, proud to be part of the community. The thing that drives that pride is the fact that we get to interact with other people that are experiencing in the same kind of issues in the local business community.

We do not take lightly the responsibility that we have when we are involved in people's lives when they really need us.

Whether it is a volunteer smoke smoke detector install with the Red Cross or a local food drive around the holiday time, we feel so honored to be able to help.

The success of our business relies on the satisfaction of our customers and we do a lot to ensure that our customers are happy.

We want to say thank you for your past business, and thank you for your future business.  You entrust your homes to us in stressful times, and we are proud to do our best to minimize your discomfort.

Fire Truck Cleaning

3/25/2019 (Permalink)

Recently the top-notch crew from SERVPRO of Greenwich stopped by the Monroe Fire Department to clean the interior of the fire trucks as part of their carcinogen management program to keep the firefighters safe. Dodi and her team always go above and beyond to show their care and appreciation for the volunteers.  The fire department was extremely grateful.  It was a fun afternoon where our crew was able to chat with the men and women on duty and learn more about them.  We can’t wait to do it again next year.

SERVPRO of Greenwich provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

Why We Use State Of The Art Technology

3/25/2019 (Permalink)

When we are called to a water damage, it is essential to be able to rapidly determine the extent of water damage in a house or business.

Getting your home or business dry is crucial in the aftermath of water damage. With excess moisture, mold and mildew can develop and bacteria can multiply. That’s why SERVPRO of Greenwich uses moisture meters during and after completion of water remediation work to ensure that structures are properly dried.

Moisture meters can reach areas that may otherwise be overlooked or not considered as being affected by moisture. These include areas such as basement walls, spaces between layers of drywall, concrete subfloors, and beneath carpet and tile. Identifying potential damage to these lesser-suspected areas can save thousands of dollars in repairs later.

SERVPRO of Greenwich provides 24-hour emergency service and is dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

Spring Cleaning Season Is Here

3/25/2019 (Permalink)

Can you feel the air getting warmer?  Spring is just around the corner, a time when many people tackle the sometimes large chore of spring cleaning.  To some, this task can be a daunting one.  Maybe you don’t know where to start, or maybe you are having a hard time parting with some old items that are collecting dust on a shelf.

Here are a few quick tips to help you cleanse quickly and efficiently:

1.) Tackle one room per day - this allows you to not become overwhelmed.  Set small goals that are easily attainable and it wont feel like such a big undertaking.

2.) Part with old clothing - if you haven’t worn an item of clothing in a full year, maybe it’s time to let it go.  This can be a great way to free up closet and dresser space. This does not apply to items like suits and other special occasion outfits.

3.) Outsource what you don’t want to do yourself - The professional cleaners at SERVPRO of Greenwich can make quick work of carpets, walls, and any other deeper clean that you would rather not do.

Why SERVPRO of Greenwich Should Handle Your Loss

3/25/2019 (Permalink)

As a property owner, it’s important that you respond quickly so you can mitigate the overall impact. That’s why it’s important that you hire the best disaster restoration company near you. If you don’t know who to pick, here’s our case for why it should be us!

24/7 Emergency Services

Because disasters can happen whenever, wherever, it’s necessary that you have somebody who will respond at any time—even on major holidays. At SERVPRO of Greenwich, we offer around-the-clock emergency services, so when you call us at 2 a.m., we’re there for you!

Large Loss Franchise

One thing that separates our franchise from other restoration businesses in the area is that we are a Large Loss franchise. This is a title given to us by SERVPRO corporate, which indicates that we have the staff, equipment, and the capacity to respond to large-scale disasters. No matter how extensive the damage, we’re there to make it “Like it never even happened."

Many Years Of Service

We have served the Fairfield County community for over 30 years.  During that time, we’ve worked with countless homes and commercial businesses to restore their properties after a disaster. Not only do we have the experience, but we also have the reputation to back it!

Invested In The Community

Our team at SERVPRO of Greenwich is strongly invested in this community. It’s why we support local nonprofits and serve on committees. So if you have a commercial property in the Greenwich area, call us today at (203) 324-1642!